English · Work & Business
escalate
/ˈɛs.kəˌleɪt/
[/ˈɛs.kəˌleɪt/]
raise to higher level
Intermediateverb
Definition
To increase in intensity, or to refer an issue to a higher authority for resolution.
Example
If the support agent cannot resolve it, the case is escalated to a manager.
If the support agent cannot resolve it, the case is escalated to a manager.
Etymology
Back-formation from 'escalator'; the figurative sense arose in the mid-twentieth century.
How & Where It’s Used
Used in customer support, management, and conflict situations.